FAQ

What are the shipping times for your products?

It takes us 2-4 days to process your order, then 1 week to deliver it to you.

Do you ship worldwide?

Yes, absolutely. We deliver worldwide.

Where do you ship your product from?

Our offices are located in Cergy, in France. 

Do you provide product tracking information?

Yes, please wait 3 days after your order and ask us via WhatsApp.

Some items are missing from my order, what's going on?

Our products are shipped separately according to your order. If it contains items from two different warehouses, for example, there will consequently be two deliveries. The rest of the order will very certainly arrive shortly.

I received a damaged item. What can I do?

We are sorry to hear that. Simply send us a picture of the damaged item in question via WhatsApp and we will send you a similar replacement item as quickly as possible.

Where are you located?

We are located in Cergy in France

I still haven't received my order. Why is it taking so long?

We apologize for the delay. Sometimes, international shipping can take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still feel you need help tracking your package or would like to inquire about it, please contact us via whatsApp

Do you have a refund policy?

We do our best to resolve any issues our customers may encounter with their online items. If you still wish to receive a refund on your order, we can of course issue the payment, provided that the request is made within 30 days of the order date and that the product or products concerned are not on sale. For more information, please read more about our refund policy refund policy link